Cancellation & Refund Policy

Last Updated: July 4, 2026

At Hindustan Bio Fertilizers, customer satisfaction is important to us. We strive to supply high-quality agricultural products that reach our customers in good condition. This Cancellation & Refund Policy explains when an order can be cancelled, when a return or replacement may be accepted, and how refunds are processed.

By placing an order on www.hindustanbiofertilizers.com, you agree to this policy.

1. Order Cancellation

We understand that you may occasionally need to cancel an order.

Before Dispatch

Orders may be cancelled before they are dispatched from our warehouse.

If your order has not yet been packed or handed over to the courier, we will process the cancellation and initiate a full refund (for prepaid orders).

To request a cancellation, please contact us as soon as possible with your Order ID.

After Dispatch

Once an order has been dispatched, it is generally not eligible for cancellation, as it is already in transit with the courier partner.

If you refuse delivery after dispatch, any refund (if approved) may be subject to deduction of applicable shipping, handling, or return logistics charges incurred by Hindustan Bio Fertilizers.

2. Return Eligibility

Due to the nature of agricultural products, we accept returns only in limited circumstances.

You may be eligible for a replacement or refund if:

• You received the wrong product.
• The product was damaged during transit.
• The product packaging was significantly damaged before delivery.
• The product has a verified manufacturing defect.
• The quantity delivered differs from the quantity ordered.

All requests are subject to verification by our customer support team.

3. Products That Cannot Be Returned

To protect product quality and customer safety, we generally do not accept returns in the following situations:

• Products that have been opened.
• Products that have been used, either partially or completely.
• Products stored improperly after delivery.
• Products damaged due to mishandling or improper use.
• Products mixed with other agricultural inputs or chemicals.
• Requests based on a change of mind after delivery.
• Products purchased in error by the customer.
• Requests based solely on dissatisfaction with crop performance or agricultural results.

As agricultural outcomes depend on many factors beyond our control, we cannot accept returns based on expected or actual crop yield, growth, or profitability.

4. Damaged or Incorrect Products

If you receive a damaged, leaking, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us investigate your request quickly, kindly provide:

• Order ID
• Customer name
• Contact number
• Photographs of the outer package
• Photographs of the product received
• A brief description of the issue

Failure to report the issue within a reasonable time may affect our ability to verify the claim with the courier partner.

5. Verification Process

Every replacement or refund request is carefully reviewed.

Our team may:

• Verify order records.
• Review photographs or videos.
• Request additional information.
• Coordinate with the courier partner.
• Conduct internal quality checks where necessary.

Approval of a refund or replacement is subject to successful verification.

6. Replacement Policy

Where a claim is approved, we may choose to:

• Replace the product with the same item,
• Send the correct product,
• Replace damaged goods, or
• Issue a refund, depending on the nature of the issue and product availability.

The decision will be communicated to the customer after verification.

7. Refund Process

If a refund is approved, it will be processed to the original payment method used for placing the order.

Refunds are generally initiated within 5–7 business days after approval.

The actual time taken for the amount to reflect in your account depends on your bank, card issuer, UPI provider, or payment service provider and may take additional time beyond our control.

8. Cash on Delivery (COD) Refunds

For orders paid through Cash on Delivery, approved refunds may be processed through bank transfer or another mutually agreed payment method.

Customers may be required to provide:

• Account holder name
• Bank account number
• IFSC Code
• UPI ID (where applicable)

Refunds will only be processed after verification of the provided details.

9. Failed or Duplicate Payments

If your payment is successfully debited but:

• your order is not confirmed,
• the transaction fails due to a technical issue,
• or duplicate payments are made,

please contact our customer support.

After verification with the payment gateway, the eligible amount will be refunded to the original payment source.

10. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because of:

• an incorrect address,
• an incorrect PIN code,
• an incorrect contact number,
• or repeated non-availability of the recipient,

the order may be returned to us.

Any refund, if approved, may be reduced by applicable shipping and return logistics charges.

11. Refused Deliveries

If a customer refuses to accept a correctly delivered order without a valid reason, Hindustan Bio Fertilizers reserves the right to deduct shipping, return, and handling expenses before processing any eligible refund.

12. Promotional Offers

Products purchased under special promotional offers, clearance sales, or limited-time campaigns may be subject to separate cancellation or refund conditions, which will be communicated at the time of purchase.

13. Agricultural Product Disclaimer

Our products are intended to support agricultural practices when used according to the recommended instructions.

Crop performance may vary depending on factors including:

• Soil characteristics
• Water quality
• Weather conditions
• Crop variety
• Irrigation practices
• Farming techniques
• Pest and disease management

Accordingly, requests for refunds or returns based solely on crop performance, yield expectations, or farming outcomes cannot be accepted.

14. Our Commitment to Fair Resolution

We are committed to handling every complaint fairly, promptly, and professionally.

If an issue is verified, we will work with you to provide an appropriate resolution, whether that is a replacement, correction, or refund in accordance with this policy and applicable law.

15. Changes to This Policy

Hindustan Bio Fertilizers reserves the right to update or modify this Cancellation & Refund Policy at any time to reflect changes in our business operations, legal requirements, or customer service practices.

The latest version will always be available on our website with the updated revision date.

16. Contact Us

For cancellation requests, refund assistance, or product-related concerns, please contact us:

Hindustan Bio Fertilizers
Sahrawat Patti, VPO Bithmara
Hisar, Haryana – 125113
Phone: +91-92153-29029
Email: hindustanbiof@gmail.com
Website: www.hindustanbiofertilizers.com
Business Hours: Monday to Saturday 9:00 AM – 6:00 PM (IST)

We value your trust and are committed to resolving genuine concerns promptly while maintaining fair and transparent policies for all our customers.