Shipping & Delivery Policy

Last Updated: July 4, 2026

At Hindustan Bio Fertilizers, we understand the importance of timely delivery, especially during the agricultural season. We are committed to processing and shipping your orders as quickly and efficiently as possible.

This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through www.hindustanbiofertilizers.com.

1. Order Processing

Once you place an order on our website, our team begins processing it after confirming payment or verifying the order, depending on the selected payment method.

• Orders are generally processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During peak agricultural seasons, festivals, or promotional campaigns, order processing may take slightly longer than usual.

If there is any significant delay in processing your order, we will make reasonable efforts to inform you using the contact details provided during checkout.

2. Shipping Coverage

We currently deliver to most serviceable locations across India through trusted courier and logistics partners.

Delivery availability depends on the serviceability of your PIN code.

If your location is not serviceable, our customer support team will contact you to discuss alternative arrangements or process a refund if necessary.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

These timelines are estimates only and may vary depending on:

• Courier network availability
• Weather conditions
• Natural disasters
• Public holidays
• Local transportation restrictions
• Government regulations
• Remote delivery locations

While we strive to deliver every order within the estimated timeframe, delivery dates cannot be guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your payment.

From time to time, Hindustan Bio Fertilizers may offer:

• Free Shipping on selected products
• Free Shipping above a specified order value
• Promotional shipping offers during special campaigns

Such offers may change without prior notice.

5. Order Confirmation

After successfully placing your order, you will receive an order confirmation via your registered email address, mobile number, or both.

Once your order has been shipped, you will receive shipping confirmation along with tracking details, wherever available.

6. Delivery Partners

To ensure safe and reliable delivery, we work with reputed courier and logistics companies.

The courier partner assigned to your order may vary depending on:

• Delivery location
• Package size
• Service availability
• Operational requirements

7. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed because:

• the recipient is unavailable,
• the address is incorrect or incomplete,
• the phone number is unreachable,
• or the package is repeatedly refused,

the shipment may be returned to us.

Additional shipping charges may apply if re-dispatch is requested.

8. Customer Responsibility

To help us deliver your order smoothly, please ensure that:

• Your name and delivery address are accurate.
• Your PIN code is correct.
• Your mobile number is active and reachable.
• Someone is available to receive the package during normal delivery hours.

Hindustan Bio Fertilizers shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

9. Delivery Inspection

We recommend inspecting your package at the time of delivery.

If you notice:

• damaged packaging,
• signs of leakage,
• tampering,
• missing items,
• or an incorrect product,

please:

1. Take clear photographs of the package and product.
2. Contact our customer support within 48 hours of delivery.
3. Share your Order ID and supporting photographs.

Prompt reporting helps us investigate the issue quickly with our logistics partners.

10. Delayed Deliveries

Although we make every effort to deliver orders on time, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Floods or natural disasters
• Transport disruptions
• Public holidays
• Political disturbances
• Government restrictions
• Courier operational issues
• Remote location accessibility

In such situations, we appreciate your patience and will continue to coordinate with our logistics partners to ensure delivery at the earliest possible opportunity.

11. Failed Deliveries

A delivery may be considered unsuccessful if:

• the address is incorrect,
• the customer is unavailable after multiple delivery attempts,
• delivery is refused without valid reason,
• or the courier determines the location to be inaccessible.

Returned shipments may require additional shipping charges for re-dispatch.

12. Order Tracking

Where tracking services are available, shipment tracking details will be shared after dispatch.

Customers can use the tracking information to monitor the status of their shipment directly through the courier's tracking system.

Please note that tracking updates are provided by the courier company and may occasionally experience delays.

13. Partial Shipments

If your order contains multiple products, we may dispatch them separately based on stock availability or logistics requirements.

There will be no additional shipping charges to the customer for such partial shipments unless otherwise communicated.

14. Delivery Acceptance

Ownership and responsibility for the product pass to the customer once the shipment has been delivered to the address provided during checkout.

Please ensure that the package is received by a responsible person at the delivery address.

15. Shipping Restrictions

Certain products may not be deliverable to specific locations due to:

• local regulations,
• courier restrictions,
• transportation limitations,
• or safety requirements.

If we are unable to deliver your order, we will notify you and, where applicable, issue a refund for the undeliverable items.

16. Force Majeure

Hindustan Bio Fertilizers shall not be held responsible for delays or failure to deliver arising from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Pandemic or epidemic
• War
• Civil unrest
• Government orders
• Transportation strikes
• Internet outages
• Power failures
• Courier disruptions

We will make reasonable efforts to resume normal shipping services as soon as conditions permit.

17. Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us:

Hindustan Bio Fertilizers
Sahrawat Patti, VPO Bithmara
Hisar, Haryana – 125113
Phone: +91-92153-29029
Email: hindustanbiof@gmail.com
Website: www.hindustanbiofertilizers.com
Business Hours: Monday to Saturday 9:00 AM – 6:00 PM (IST)

We appreciate your trust in Hindustan Bio Fertilizers and are committed to ensuring that every order reaches you safely, securely, and as quickly as possible.