Privacy Policy

1. Introduction

Hindustan Bio Fertilizers ("we", "us", "our") operates the website www.hindustanbiofertilizers.com (the "Website") and sells the soil conditioner CarbonPlus. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, and the choices you have.

By using the Website or placing an order, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly and information collected automatically when you use the Website:

Information you provide

• Contact details such as name, phone number and email address (e.g. when you submit an enquiry form).
• Order and delivery information such as billing address, shipping address and items purchased.
• Account details if you create an account (username and password).
• Any other information you choose to share in messages or communications with us.

Information collected automatically

• Device and usage data such as IP address, browser type, pages visited and time spent.
• Cookies and similar technologies (see Section 4).

3. How We Use Your Information

We use your information to:

• Process and deliver your orders and provide order updates.
• Respond to your enquiries and provide customer support.
• Operate, maintain and improve the Website and our products.
• Send transactional communications and, where you have consented, occasional updates or offers.
• Detect, prevent and address fraud, security issues and technical problems.
• Comply with applicable laws and our legal obligations.

4. Cookies & Tracking

The Website uses cookies and similar technologies to remember your preferences, keep items in your cart, understand how the site is used, and improve performance. You can control or disable cookies through your browser settings; however, some features (such as checkout) may not function correctly without them.

5. Sharing & Disclosure

We do not sell your personal information. We may share it only with:

• Service providers who help us run the business — payment gateways, courier and logistics partners, hosting and analytics providers — under appropriate confidentiality obligations.
• Legal and regulatory authorities where required by law, court order, or to protect our rights and the safety of others.
• Business transfers in connection with any merger, acquisition or sale of assets, subject to this policy.

6. Payment Information

Online payments are processed by third-party payment gateways. We do not store your complete card or banking details on our servers. Any payment information you provide is handled directly by the payment processor in accordance with their security standards and privacy policies.

7. Data Security

We implement reasonable technical and organisational measures designed to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, including to meet legal, accounting or reporting requirements. When information is no longer needed, we take steps to delete or anonymise it.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, where applicable.
• Withdraw consent for communications at any time.

To exercise any of these rights, please contact us using the details in Section 12.

10. Children's Privacy

The Website is intended for users aged 18 and above and for agricultural buyers. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. We encourage you to review this page periodically.

12. Contact & Grievances

For any questions, requests, or grievances regarding this Privacy Policy or your personal information, please contact:

• Hindustan Bio Fertilizers
• VPO Bithmara, Hisar, Haryana – 125113, India
• Phone: +91-92153-29029
• Email: info@hindustanbiofertilizers.com